Savaria Link Remote Diagnostics
With Savaria Link, the status of a lift can be monitored in real time. The digital remote diagnostics system transmits the current status via Wi-Fi or Ethernet, so faults are spotted earlier and problems narrowed down faster. For you, this means quicker fault-finding, fewer unnecessary call-outs and a smoother process whenever a fault occurs. Savaria Link is now available on new installations of the Luma, platform lift and Primo.
What is Savaria Link?
Savaria Link connects your lift to our customer service team via the internet. Authorised specialists can view the LED status indicators on the control board and access diagnostic data, with no site visit required. That means it is clear in advance what the lift is reporting.
The benefit is clear: faults are narrowed down faster, unnecessary visits are avoided and fault-finding speeds up noticeably. When a fault occurs, the system can often be checked directly from a distance. In many cases, simple guidance over the phone is enough to resolve a minor issue. If a service visit is needed, Savaria Link helps to have the right spare parts ready for the first appointment, so a second call-out often becomes unnecessary.
Savaria Link is available for these products
Savaria Link is already built into several of our lifts and stairlifts. With the models below, you benefit today from faster fault-finding, fewer call-outs and a more efficient service. Choose a product to find out more:
Savaria Homelift Luma
The lift that goes through the ceiling
Primo stairlift
For curved stairs | indoors
Vertical platform lifts
The multilift is a vertical platform lift designed for height differences of up to 1.80 meters indoors and outdoors. It is engineered to be installed with minimal or no structural modifications.
The benefits at a glance
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Faster service
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Save costs
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Peace of mind
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Remote support
Setup is simple: your Wi-Fi is all it takes
For Savaria Link, a Wi-Fi connection at the lift's location is all that is needed. We take care of everything else during commissioning, with no effort on your part. Even a guest network is perfectly sufficient. You simply pass your Wi-Fi details to our technician during installation.
For the connection to work reliably, a few simple conditions help:
- Wi-Fi reception at the lift's location: a stable signal needs to reach the control area. If necessary, a nearby repeater will do the job.
- Network name (SSID) and password: we store these details once, during commissioning.
- A permanently available connection: so the lift can report in whenever there is something to report.
- A quick heads-up about changes: if the router, network name or password changes, the connection needs to be set up again.
Security and data protection
Your privacy stays protected. You do not need to give us access to your private network. In fact, we recommend a separate guest or IoT network: that keeps your lift cleanly separated from your other devices.
Only operating and fault messages from your lift are transmitted. No image or audio recordings are made. If the Wi-Fi goes down, your lift keeps running as normal and remote monitoring reconnects automatically afterwards.
Frequently asked questions
Your lift keeps running as normal. Remote monitoring reconnects automatically as soon as the connection is available again.
Only operating and fault messages from your lift. No image or audio recordings are made.
No. The prescribed servicing remains unchanged. Savaria Link complements it.
Get advice
We will be glad to advise you on the right options for your lift.
Other stairlift solutions for your home
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How to retrofit a lift into your home
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Homelift in multi-family house in Reinach
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Secure, Slip-Resistant Access in Visperterminen - Thanks to Platform Lift
The Altershilfe Hengert Foundation cares for and supports elderly and needy individuals in collaboration with the Altershilfe Association in Visperterminen. Access to the elderly care and nursing homes for visitors as well as the exit for residents is through interlocking paving stones.
Providing you with the right product for your needs
Contact us for a free consultation tailored to your needs. Additionally, you can book a visit to our showroom - either virtually or in person.